How to Fix QuickBooks Unable to Send Email Error?

Quickbooks Unable to Send Email

Due to the availability of digital tools, it becomes easy to communicate through digital devices. We can send email as it is a form of electronic message that can be sent from one device like a computer to another. Email has become an important form of digital communication from which we can communicate with our clients, customers, etc. After integrating email and QuickBooks, users can send their email using QB. However, sometimes users need help with sending emails. An error pops up with Quickbooks Unable to send email.

Today’s blog is dedicated to users who are dealing with this email error. We will discuss this problem as well as its solution in detail.

Overview of QuickBooks Unable to Send Email Error

QuickBooks is a software that offers multiple benefits. QB uses Microsoft Outlook application and you can also prefer Gmail to send or receive email.

However, while sending emails using QuickBooks, a message pops up with an error “QuickBooks Unable to Send Email to Outlook”. It won’t allow you to send emails; the reasons for this are below.

Reason For QuickBooks Email Error

Here are some possible reasons that may cause this error while sending emails:-

  • Error during installation of QuickBooks.
  • You are not using the updated version of Quickbooks.
  • You are using an outdated Microsoft Outlook application.
  • Other running programs or applications may interfere with QB.
  • Your client email is not up to date.
  • Outgoing emails are blocked.
  • No internet connection.

How Can You Fix The Error “QuickBooks Unable to Send Email”?

There are some possible ways to fix this email error “QuickBooks Unable to Send Email”. At most, you should check whether your Microsoft Office 365 is updated or not.

Check whether Microsoft Office 365 is updated or not

Microsoft manages email accounts using MS Office 365 which is a cloud-based software. It provides online services like OneDrive, Outlook, etc. MS Office 365 and Microsoft Outlook are connected services that help to sync your information like email, contacts, etc.

How To Check Microsoft Office 365?

If you are unable to send emails then check its latest version, MS Office version 2402. After updating its new version still, if you are not able to send emails then you have to follow these steps to find the version:

  • First of all, open Outlook.
  • Now select “File” then go to “Office account” and then “About Outlook”.

Note: If “Outlook cannot log in” a message will pop up, then you can check out

Some solutions will fix email errors, these are as follows:-

1. Change Your Administrator

When Quickbooks is unable to send email means you didn’t sign in as an admin. Follow the steps: 

  • First close QBDT, then click on the Windows menu “Start”.
  • Search “QuickBooks”.
  • Now right-click the “QuickBooks icon” and select “Open file location”.
  • After opening the file folder, right-click on the file “QuickBooks.exe”.
  • Click on “Properties” then select the “Compatibility” tab.
  • You will see an option “Run this program as Administrator”, uncheck this option.
  • Now click on “Apply” and then click on “OK”.

2. Change Email Preferences in QB

To change your email preferences, there are some steps to be followed:-

  • Click on “Edit” then select “Preferences”.
  • Open and sign into Outlook by clicking this (in case you use Microsoft Outlook).
  • Now click on “Send Forms” and then “My Preferences”.
  • You can choose your email option by selecting “Outlook” or (for Gmail – “Web Mail” then “Add Mail”) and then click on “OK”.

Now you can try to send a test email from QuickBooks and if there is an error then you can make changes to your preferences by following these steps:-

  • Go to “Edit” then “Preferences”.
  • Now click on “Select Forms” and then click on the “My Preferences” tab.
  • Now “Webmail” or “QuickBooks Email” then click on “OK” and it will off your preference.
  • Again repeat the steps, select the option “My Preferences” and click “OK”.
  • Now close all other programs and QuickBooks.
  • Now Restart your PC.

3. Check Your Web Service and Email Preferences

  • First of all close QB and then open Internet Explorer.
  • Now first click on “Tools” go to the “Setting” menu and then select “Internet Options”.
  • Open “Programs” then go to “Set Programs”.
  • Now select “Set your default programs” and add your preferred email service to it.
  • Click on “Apply” and then select “OK” and close IE (Internet Explorer).

4. Fix Your MAPI32.dll

It is a typical step for which a Technical expert or IT professional can help you. So reach out to them to repair MAPI32.dll

a. It is important to determine the issue, so follow these steps:

  • You need to restart your computer.
  • Now create a new document by opening MS Word.
  • Click on “File” from the menu then go to “Send” and then select “Email as PDF Attachment”.

After completing these steps, check whether you can send an email with MS Word or not. If not then for help and support, you can contact Intuit.

b. If it is possible to send email from Microsoft Word instead of QuickBooks, then you should follow these steps to fix MAPI32.dll:

  • Now close all the tabs or programs.
  • Now open the Windows and click on “Start”.
  • Search by typing “File Explorer” and then click on “File Explorer”.
  • Now type “C:\Windows\System32” into the search.
  • Search and open “Fixmapi.exe”.
  • Now follow the on-screen instructions to run the repair let it be finished and restart your PC.

5. Re-install Quickbooks

You need to install QuickBooks Desktop again on your system.

Note: If still you are facing errors then you should seek help from any IT expert or visit Quickbooks Tool Hub.

Conclusion

The integration of email service and QuickBooks software reduced the time and effort needed to complete tasks. There can be various reasons for errors in outgoing mail. Apart from this, different solutions are given that will help you to fix or manage email errors.

This blog will solve your problem of fixing Quickbooks Unable to send email errors. Various troubleshooting options help to repair Windows etc. If these options will not resolve your issue then you should seek advice from an IT expert. You can contact with the Quickbooks Enterprise Support. Their professional experts will help you more accurately.

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