The Crash Com Error issue is normally seen while you are emailing an invoice to a client. This error can all of a sudden appear on the computer screen. One of the most common mistakes that users can come across in QB desktop is the crash com error. Some issues arise with this error as the software contains a lot of financial data and records. In this blog, we will discuss what QB crash com error is and the various steps taken to solve the crash com error in QuickBooks Desktop.
This issue is noticeable when the user is trying to send invoices, emails, transactions, paystubs, or reports. Users of QB may find themselves demoralized by losing any unsaved data in case of a crash. Nevertheless, there are a few possible methods to do away with this crash com error in QuickBooks Desktop and these will be covered later in this article.
Different Reasons for QB Crash Com Error
Crash Com Error in QuickBooks Desktop is a common mistake and can be credited to different types of understanding.
- Synchronization mismatch with Windows or related elements.
- Accidentally omission of QB-related files can also lead to this error.
- Battered Windows files may lead to the crashing of the QB software.
- Firewall or antivirus preventing the communication process of QuickBooks desktop.
- Virus or malware infection can also be one of the reasons.
- Improper installation of QB accounting software.
When is the Crash Com Error Noticeable in QB?
- While emailing invoices or opening reports in QB
- Attempting to save something in QB
- When opening invoices
- During the process of opening the check register
- While attaching any file or document in QB
What are the solutions to Resolve a Crash Com Error in QuickBooks Desktop?
Before going to solutions you have to download and install QB Desktop. Here are several steps to fix crash Com Error in QB Desktop:
Solution 1: Toggling the Mail Settings
- To start with navigate to the Control panel and then search for the User account.
- Now, select the Mail option, and this is followed by clicking on Microsoft Outlook.
- Now, go to the Profile option and select Show Profile.
- Lastly, select the Outlook option. If the Always Use this profile option is selected, then confirm to select the Prompt for a profile to be used option, and then click the Apply button.
- Now, click on Always use this profile option.
- In the end, you need to click on the Apply option and then select the OK button.
Solution 2: Adding an email account to Microsoft Outlook
- In this method, look for the File menu in Microsoft Outlook.
- The next step is to Add an account and start with the setup process.
- Now enter the email address and then select Next.
- Wait for Microsoft Outlook to select the server and then click Connect.
- Now enter the password for the email address provided and then click on the OK button.
- Finally, select OK and finish completing the setup process.
Note: If Microsoft Outlook is not found in QB, try applying the following steps to see if it’s one of the email options:
- In the start, open QB desktop software.
- Later, go to the Edit option and select Preferences.
- Now, select the Send Forms option.
- In the end, you need to select the My Preferences option.
If still you are not able to find Microsoft Outlook, then you may have to think of restarting the system and repairing QB desktop.
Solution 3: Creating a new Microsoft Outlook email profile
- In the beginning, close Microsoft Outlook.
- Now, go to the Control panel and then look for a User account.
- After that select the Mail option.
- Now click on Show Profiles in the mail setup window, followed by selecting the Add option.
- Later, in the Profile name field, you need to enter your name.
- Once the above is done, you will have to press the OK button.
- Now, follow the on-screen directions, to Add an email account that shows on the screen.
- In the last step choose Apply opt, and click OK option respectively.
Solution 4: Choosing Outlook as a default mail app
- To start with, go to Control Panel, then Default Program, and Set Default Program.
- Now select MS Outlook.
- Lastly, make it the default program by clicking the OK button.
Solution 5: Adding a Windows admin user
- The starting step is to create a Windows user with admin privileges.
- You can now open the Windows start menu and then choose all Programs.
- Once done with the above, open the Windows small business server and then opt for Windows SBS Console.
- Moving ahead, click on Users and Groups, and then tap on Add a new user account.
- The next step is to fill out the user info, then follow the Add a new user account wizard.
- You are now required to give the new user admin rights.
- When done select Finish.
- Now log on to Windows with the new user.
- Later re-open the QB software.
Solution 6: Updating Microsoft Outlook
- At the start, open Microsoft Outlook and go to the File menu.
- Now, select Office account and then choose Update preferences.
- In the end, select the Update Now option.
Solution 7: Run QB on Compatibility Mode
- In the starting click on the QuickBooks icon on the desktop and then select the Properties option.
- Moving ahead select Run this program in compatibility mode.
- After this select Windows 7 from the drop down.
- Now look for an option to Run this program as an administrator.
- Finally, Apply and then choose the OK button.
Solution 8: Update QB to the latest version
If the Crash Com Error in QuickBooks Desktop problem is still there after performing all the above-mentioned troubleshooting steps, update B to the latest release. This issue isn’t present in the latest release of the Software. The steps you should perform are:
- Navigate the Help menu and then select the Update QuickBooks option
- Go to the Update Now tab. You should choose the Reset updates checkbox to clear all previous update downloads.
- Now you need to select Get updates option to begin the download process
- Once done with that you will need to restart QB once the download is completed.
- Now accept the option to Install the latest release, when asked for.
Solution 9: Configuring QB firewall and security exceptions
- The initial step is to Add QuickBooks firewall exceptions to QB communication funnel right.
- Later on, configure the QuickBooks process and port exceptions in the system security software according to the instructions given in the user manual.
- Now reboot the system and make sure that the settings are intact.
- Lastly, you will have to open some other report or a form and then try to email it, to check if the crash com error in QuickBooks desktop persists.
Solution 10: QB desktop and company file fine-tuning
- The initial step is to open and update QuickBooks to its latest version.
- And now an attempt is made to Update QuickBooks manually, to find out if any update errors can be seen.
- In the end, you will have to open and Verify the QuickBooks company file, to verify the integrity of the company file data.
- Now open the item on which the QB crash com error was seen.
- Lastly, you will have to open some other report or a form and then try to email it to check if the error continues.
Conclusion
Crash com error in QuickBooks Desktop normally causes damage to the system, yet by going through the above steps you can save QB data. The troubleshooting steps enlisted above have been evidenced to be of great help to efficiently handle the QuickBooks com error.
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